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Logistics & Shipping Policy

This Logistics & Shipping Policy applies to all orders placed on aehrqilco.com. Please read the following information carefully before completing your purchase.

1. Delivery Area & Shipping Fees

  • Delivery Area: Singapore

  • Shipping Fee: Free shipping on all orders within Singapore

  • Payment Method: Cash on Delivery (COD) is supported for eligible orders

2. Order Processing Time

  • Orders are processed according to the order confirmation sequence.

  • Order preparation usually takes up to 3 working days after the order is successfully placed.

  • Delivery services may operate on Saturdays and public holidays.

  • Specific delivery times cannot be scheduled in advance.

3. Estimated Delivery Time

  • Orders are typically delivered within approximately 7 working days after order placement.

  • Delivery times may vary depending on logistics conditions, weather, or public holidays.

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available for orders shipped within Singapore.

  • Payment must be made in full at the time of delivery to the courier.

  • Please prepare the exact payment amount where possible to ensure smooth delivery.

  • If a COD order is refused without valid reason, the customer may be responsible for any return handling costs.

  • Repeated refusal of COD orders may result in restriction of COD service for future purchases.

5. Delivery & Receipt Guidelines

Address & Contact Information

  • Please provide a complete and accurate delivery address and contact phone number when placing your order.

  • Once the order is confirmed, delivery address and phone number cannot be changed for security reasons.

Inspection Upon Delivery

  • Please inspect the package at the time of delivery.

  • Check whether:

    • The outer packaging is intact

    • The product type and quantity match your order

    • All items and accessories are included

If the package seal is broken or visibly damaged, you may refuse to accept the delivery.

If the seal is intact but missing items or other issues are discovered after opening, please keep the packaging unchanged and contact our customer service promptly.

Authorized Signatures

  • If you cannot receive the package personally, you may authorize another person to sign on your behalf.

  • The courier is responsible for delivery to the provided address only and cannot guarantee delivery to a specific individual.

6. Undeliverable or Delayed Orders

  • If delivery fails due to incomplete or incorrect address information, the courier may hold the package for up to 5 days.

  • We will notify you by email during this period.

  • If no response is received within 5 days, the order will be returned to the warehouse and a refund will be arranged.

  • We apologize for any inconvenience caused.

7. Returns & Refunds Related to Shipping

  • If the product is defective, you may request a refund or replacement in accordance with our Return & Exchange Policy.

  • Return and refund conditions are subject to the product page and order confirmation details.

  • Returned items must be complete and intact, including all accessories, packaging, gifts, and related documents.

  • Requests that do not meet return conditions may be rejected.

  • Where required by applicable regulations, related documents (such as invoices or debit notes) may be processed on your behalf.

8. Frequently Asked Questions

Q1: Can I choose a specific delivery time?
A: Specific delivery time slots are not guaranteed and depend on courier arrangements.

Q2: How long does delivery usually take?
A: Under normal circumstances, delivery is completed within 7 working days after dispatch.

Q3: What should I check before signing for the package?
A: Please ensure the outer packaging is intact. Packages with visible damage may be refused.

Q4: Do I need to show identification when receiving the package?
A: No. The courier delivers to the specified address, and any authorized person at the address may sign for the package.

Q5: What if someone else signs for my order?
A: Please contact the courier directly or reach out to our customer service team for assistance.

9. Contact Us

If you have any questions regarding shipping, COD payment, or delivery terms, please contact us:

Official Website: https://www.aehrqilco.com
Customer Service Email: service@aehrqilco.com