Return & Exchange Policy
At aehrqilco.com, we aim to provide a transparent and fair return and exchange process. Please review the following policy carefully before submitting a request.
Return & Exchange Period
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Returns and exchanges are accepted within 7 days from the date the product is received.
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Requests submitted after this period will be considered as product acceptance, and returns or exchanges will no longer be supported.
Conditions Not Eligible for Return or Exchange
Returns or exchanges will not be accepted in the following situations:
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The product packaging, accessories, or included items are damaged, missing, or lost.
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The product has been used or affects secondary resale condition (for non-quality-related reasons).
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The request is made beyond the 7-day return period.
Important Notes
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Please contact us within the specified time frame to avoid unnecessary misunderstandings or disputes.
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If the product has no quality issues, the customer is responsible for return shipping costs.
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We encourage open communication and mutual understanding. If you have any concerns, we are always willing to assist.
Damaged or Defective Products
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If the product is damaged during transportation or has a confirmed quality issue, please contact us immediately after receiving the item.
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After the returned item is received and verified, a replacement product in good condition will be arranged promptly.
How to Request a Return or Exchange
1. Return or Exchange for Personal Reasons
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Within 7 days of receiving the product, please contact our after-sales service.
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The item must remain unused and suitable for resale.
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Our after-sales team will review your request and respond within 1–3 working days.
2. Return or Exchange for Quality Issues
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Please submit your request within 7 days after receiving the product.
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After verification, the request will be processed within 1–3 working days.
3. Returning the Product
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Once your return request is approved, please arrange shipment with a courier service within 7 days.
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After we receive and confirm the returned item, the refund or exchange will be processed accordingly.
4. Required Information
Please provide the following details when requesting a return or exchange:
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Order number
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Customer name
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Contact phone number
Our customer service team will provide the correct return address after verification.
Order Cancellation
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To cancel an order, please contact our after-sales service before the order is shipped.
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Include your order number, name, and contact phone number to ensure timely processing.
Contact Information
Official Website: https://www.aehrqilco.com
Customer Service Email: service@aehrqilco.com
If you have any questions after receiving your product, please contact us via email or online customer service.
Providing your order number and contact information will help us resolve your issue more efficiently.